Welcome to Veesp Knowledge Base

Welcome to Veesp Knowledge Base!

Virtual Servers Virtual Servers

All about VPS setup, OS reinstallation, SSH, networking, and access.

Dedicated Servers Dedicated Servers

Instructions for RAID, IP-KVM, reinstallations, ISO mounting, and recovery.

Troubleshooting Troubleshooting

Tools and guidance for diagnosing Linux systems and network issues.

Additional Services Additional Services

Affiliate program and server administration on demand.

Backup Backup

Acronis backups.

Invoices and Billing Invoices and Billing

Learn how to manage invoices, apply funds, use payment methods, and more.

General and Support

Where are Veesp servers located?

Our servers are located in Riga, Latvia; St. Petersburg, Russia; Amsterdam, Netherlands (NL); and Stockholm, Sweden (SE).

Do you provide trial/test VPS?

Yes, you can order VM1 or VM2 for a 3-day trial.

To do so, place an order without paying and open a support ticket referencing the invoice number.

Warning

Only one trial server can be activated per customer.

How long does it take to deploy my VPS?

Deployment starts after payment confirmation and typically takes under 5 minutes.

Warning

Bitcoin payments may take up to 30 minutes due to blockchain confirmations.

What level of support do you provide?

All servers are unmanaged. We do not provide software-related assistance.

Do you offer managed servers?

No, we currently do not offer managed services.

How long does it take to get a ticket response?
  • General questions: up to 30 minutes (weekdays), 24 hours (weekends)
  • Technical: up to 3 hours (weekdays), 72 hours (weekends)
What is your uptime guarantee?

We offer a 99.9% uptime guarantee.

Network and Technical

Do you have a test IP and file?

Yes, test IPs (IPv4/IPv6) and files (100Mb, 1000Mb) are available here.

Do you support IPv6?
  • VPS: single /64 unrouted subnet (not upgradeable)
  • Dedicated: up to three /56 subnets
Can I set a PTR record?

Yes.

  • VPS: set via SolusVM Panel
  • Dedicated: via dedicated server settings

Warning

Sending unsolicited emails is prohibited and leads to account termination.

What OS are available for installation?

Common distros: Ubuntu, Debian, CentOS, Fedora.

Full list available on the order page. You can also mount ISOs via SolusVM panel.

Can I install my own ISO?

Yes, for Linux only. Submit a direct download link via support ticket.

Windows ISOs are not supported due to licensing.

Do you provide VPS snapshots/backups?

No, but Acronis Backup is available.

Can you restore a terminated VPS?

No, termination is irreversible.

Billing and Payments

What payment options do you support?

PayPal, credit/debit cards, cryptocurrencies.

Warning

Bank transfer requires a signed contract (for international customers).

Do you offer refunds?

Refunds are possible case-by-case via ticket.

Warning

No automatic refund upon service cancellation.

I paid with Bitcoin but invoice is unpaid

Bitcoin payments may take over 30 minutes due to blockchain confirmation delays.

Is there a grace period for payments?

Yes, 3 days. Suspension after that, and deletion 14 days past due.

Can I change billing cycle?

Yes, to a longer one via management page.

Warning

To shorten the cycle, open a ticket.

Warning

All outstanding invoices must be paid first.